Privacy policy

Last updated: August 12, 2026

SAADGOODS LTD ("SAADGOODS", "we", "us", or "our") operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). SAADGOODS is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or conduct other transactions using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

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Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you or another individual. Personal information does not include data collected anonymously or de-identified so that it cannot identify or be reasonably linked to you.

Depending on how you interact with the Services and as permitted or required by applicable law, we may collect or process the following categories of personal information:

* **Contact details:** Name, billing address, shipping address, phone number, and email address.
* **Financial information:** Credit card, debit card, or other payment card numbers, financial account details, transaction details, payment confirmation, and form of payment.
* **Account information:** Username, password, security questions, preferences, and saved settings.
* **Transaction information:** Items you view, add to cart, place on a wishlist, purchase, return, exchange, or cancel, as well as past order history.
* **Communications:** Information you include when communicating with us, such as customer support inquiries.
* **Device information:** Details about your device, browser, network connection, IP address, and unique device identifiers.
* **Usage information:** Data regarding your interaction with and navigation across the Services.

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Personal Information Sources

We collect personal information from the following sources:
* **Directly from you:** When you create an account, place an order, contact customer support, or provide details on our site.
* **Automatically through the Services:** From your device when navigating our store via cookies and similar tracking technologies.
* **From service providers:** Vendors engaged to enable technology, process payments, or fulfill orders on our behalf.
* **From partners or third parties:** Including marketing platforms and analytics providers.

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How We Use Your Personal Information & Legal Bases (UK/EEA)

Depending on your interactions with us, we process your personal information under the following legal bases:

* **Performance of a Contract:** To provide and manage the Services, process payments, fulfill and ship orders, handle returns and exchanges, manage your account, and send transactional notifications.
* **Legitimate Interests:** To improve and tailor our Services, deliver customer support, protect public safety, secure our network, prevent fraud, and conduct analytical reporting.
* **Consent:** For direct marketing communications (where required by law) and certain tracking or advertising cookies. You may withdraw consent at any time.
* **Legal Obligations:** To comply with applicable tax, accounting, consumer protection, or law enforcement requirements.

---How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate operational purposes:

* **Service Providers & Vendors:** Companies that perform services on our behalf (e.g., Shopify, IT management, payment gateways, shipping and logistics carriers, customer support tools).
* **Business & Marketing Partners:** Partners who support personalized advertising and marketing campaigns. These partners use information according to their own privacy notices.
* **Corporate Transactions & Legal Compliance:** In connection with business reorganizations, mergers, or compliance with valid legal processes (subpoenas, court orders, law enforcement requests).

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Relationship with Shopify

Our store is hosted by Shopify Inc. Shopify processes personal information collected from your access to and use of the Services to deliver and improve e-commerce functionality. Information you submit is transmitted to and stored by Shopify on servers that may be located outside your home country.

To learn more about how Shopify processes personal data, review the Shopify Consumer Privacy Policy (https://privacy.shopify.com/en). You may also submit data privacy requests directly to Shopify via the Shopify Privacy Portal (https://privacy.shopify.com).

---Third-Party Websites and Links

Our Services may provide links to external websites or third-party platforms. We do not control and are not responsible for the privacy or security practices of non-affiliated third parties. We encourage you to review the privacy notices of any website you visit.

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Children's Data

The Services are not directed to children, and we do not knowingly collect personal information from individuals under the age of 18 (or the age of majority in your jurisdiction). If you are a parent or guardian and believe your child has provided personal details to us, contact us to request deletion.

---Security and Retention of Your Information

While we implement standard measures to protect your information, no transmission or storage method is 100% secure. We retain personal data for as long as necessary to maintain your account, fulfill contract obligations, settle disputes, maintain financial records, or satisfy legal requirements.

Your Rights and Choices

If you reside in the UK or European Economic Area (EEA), you have the following rights regarding your personal information:

* **Right to Access / Know:** Request a copy of the personal information we hold about you.
Right to Correct:** Request correction of inaccurate or incomplete personal details.
Right to Delete:** Request deletion of your personal data, subject to legal retention obligations.
Right to Restrict or Object:** Ask us to restrict or stop processing your data for specific purposes.
Right to Data Portability:** Request transfer of your data to yourself or a third party in a structured format.
Withdrawal of Consent:** Withdraw previously granted consent for marketing or tracking at any time.

To exercise any of these rights, contact us at support@saadgoods.co.uk. You will not receive discriminatory treatment for exercising your privacy rights.

Complaints

If you have concerns about our data processing practices, please contact us first so we can resolve the issue. If you are located in the UK, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk. If you reside in the EEA, you can contact your local national Data Protection Authority.

International Data Transfers

When transferring personal information outside the UK or EEA, we rely on legally approved mechanisms, such as the UK International Data Transfer Agreement (IDTA) or the European Commission’s Standard Contractual Clauses (SCCs), unless the destination country has received an adequacy decision.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices or legal obligations. Updated versions will be posted here with a revised "Last updated" date.

For questions about this Privacy Policy, or to exercise your rights, please contact the Data Controller:

Trade Name: SAADGOODS LTD
Email: support@saadgoods.co.uk
Phone: +44 73 6706 1146
Address: 14 Sandford Road, London, E6 3QJ, United Kingdom